Operational Dashboard - Internship

Operational Dashboard - Internship
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The topic of this bachelor's thesis is the development and implementation of an "Operational Dashboard" for Resillion (formerly Eurofins Digital Testing). This dashboard is designed to aggregate and visualize operational data from different platforms such as Jira, Azure and SonarQube/SonarCloud, providing actionable insights into the company's performance and efficiency. The focus is on integrating these data sources and creating a user-friendly and customizable interface for analyzing business intelligence.

The project was carried out using a development-oriented approach, applying various methods and technologies, such as Kibana for visualization and dashboarding, and integrations with Microsoft Teams for generating alerts. Development of the dashboard included setting up data connections, configuring visualizations, and developing a flexible and customizable interface for displaying the data.

The results of this project include a successfully implemented Operational Dashboard that provides insight into various aspects of operations, such as the number of open tickets, tickets that have been open for some time, overviews of pipelines and agent statuses, and results of Sonar-analyses. The dashboard is optimized for ease of use and customizability, and allows users to gain insights that can help them make decisions.

The conclusion of this thesis is that the Operational Dashboard is a valuable tool for Resillion, allowing the company to efficiently analyze and monitor its operational data. It provides an integrated and user-friendly solution for tracking business performance and identifying potential areas for improvement.

For future research and recommendations, it is suggested to further develop the dashboard with additional data sources and visualizations, increase customizability and user interaction capabilities, and optimize the dashboard's performance and efficiency. In addition, best practices in dashboarding and data analysis can be explored to further improve the usability and effectiveness of the Operational Dashboard.


Picture of the Resillion office space in the Corda Campus, Hasselt, Belgium.

Resillion, as a global player in digital testing solutions and quality assurance, plays a crucial role in supporting companies to develop, validate and optimize their digital products and services.

In the dynamic and rapidly evolving world of the Internet of Things (IoT) - where everyday objects are connected to the Internet to enable data exchange and communication - it is essential that companies can have confidence in the reliability, security and efficiency of their digital systems, devices and content. Resillion provides this assurance through comprehensive testing and validation services.

The expert team at Resillion, consisting of specialists in various disciplines, works closely with clients to understand their specific needs and offer tailored solutions that ensure optimal performance, security and efficiency of their digital systems. This is achieved by providing a wide range of services and solutions aimed at maintaining the highest quality standards in the industry.

A crucial aspect of Resillion's work is designing and conducting tests to assess the performance and safety of digital products and services. This may involve, for example, testing the speed at which a device connects to the Internet, or evaluating the security measures in place to protect sensitive data from unauthorized access.

In addition, Resillion offers quality assurance services that help companies identify and resolve any issues that may arise during the development and implementation of their digital products and services. This can range from analyzing the usability of an application or website, to checking the compatibility of a device with different operating systems and networks.

As part of their comprehensive range of services, Resillion also helps companies comply with national and international regulations and standards, and develop products and services that are compatible with existing systems and devices. This enables companies to remain competitive in an ever-changing market and adapt to the growing demands of consumers and business customers.

In short, Resillion is a trusted partner for companies striving for excellence in their digital products and services. By providing high-quality testing and validation services, quality assurance and support throughout the entire software development lifecycle, Resillion helps companies meet both the challenges of today's market and the opportunities of the future.

It is important to emphasize that Resillion not only plays a role in testing finished products, but is actively involved in every stage of development. This includes defining requirements, designing test plans, conducting tests and analyzing the results. By working with companies, Resillion can identify and resolve potential problems early, resulting in cost savings and faster time-to-market.

In addition to providing comprehensive testing and quality assurance services, Resillion also offers training and consulting services to help companies improve their internal processes and skills. By sharing their expertise and best practices, Resillion enables companies to further refine their own testing and quality assurance processes, leading to higher product quality and better long-term competitiveness.

To address the growing number of cyber threats, Resillion has also created a specialized division, Eurofins Cyber Security. This division helps companies protect their digital systems, devices and content from cyber attacks and data breaches, which is a major concern for companies of all sizes and in every industry.

In summary, Resillion offers a wide range of services and solutions that help companies ensure the quality, security and efficiency of their digital products and services. By working closely with clients and providing customized solutions, Resillion plays a crucial role in the success of companies in the information technology sector and beyond.


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